Currently you can order in the following countries online: Germany, Belgium, Luxembourg, Netherlands, Austria.
We currently offer the languages German, English and Dutch.
Feel free to add the item to your "wish list" and you will automatically receive an email notification when the item is available again.
A minimum order value does not exist.
The costs for shipping to Belgium, Luxembourg, Netherlands and Austria amount to 6.90 €.
You have the option of using PayPal, Credit Card, Amazon Payments, and iDEAL (only in Belgium and the Netherlands).
Yes, if you have an account you can check your current order status. You will receive a shipping confirmation and a tracking number, which allows you to track the shipment until it reaches you.
Yes, you can return ordered items within a period of two weeks. Please use the attached return form. If you do not have a return form at hand, you can get a new form via email or a phone call: firstname.lastname@example.org or +49 38874 899 688. Please use the enclosed shipping label for the return of the items and send the package exclusively to our proposed shipping partner.
No, the return is free of charge. Please use the enclosed return form and shipping label. If you do not have a return form at hand you can get a new form by emailing email@example.com or calling +49 38874 899 688.
You can exchange your ordered items into a different size. Enter your replace wish in the return form and we keep you posted via e-mail if the item is available or not. For questions regarding your exchange, please contact our service team at: firstname.lastname@example.org or +49 38874 899 688.
You will receive a shipping confirmation when the package has left our warehouse. In the shipping confirmation you will find a tracking number to track the status of your order at any time up to its arrival.
In principle, we ship the orders within Germany via DHL, within Austria and Luxembourg via UPS and within Belgium and the Netherlands via Post NL.
In the payment process you have the possibility to enter a coupon code. The value of your order will be automatically reduced according to the voucher amount/discount.
In "My Account" you have the option "forgot your password” button. Once you have entered your email address, you receive an email notification and you can choose a new password.
Once the return has been accepted, the purchase price will be refunded to you via the same payment method you selected for your purchase.
Send an email to email@example.com or call our service team+49 38874 899 688.
Yes, during the purchase process you may enter a deviating delivery address.
Click the link at the bottom of your newsletter where it states "If you no longer wish to receive this newsletter, click here". You will automatically be deregistered.